Dispute: Chad Donoghue / Creation Web Solutions Ltd

Dispute Resolution
1

FORMAL CEASE AND DESIST NOTICE

DEFAMATION, MALICIOUS FALSEHOOD AND HARASSMENT

Creation Web Solutions Ltd

35 Byron Road. Portsmouth. Hampshire. PO27RZ

11th April 2026

BY EMAIL AND ONLINE NOTICE

Associated with Grootmade / Festinger Vault (or any related entities)

Karl Weisbardstraat 181, 3015 GM Rotterdam, Netherlands

Dear Sir,

We write in relation to multiple reviews published by you concerning Creation Web Solutions Ltd on platforms including, but not limited to, Google and Trustpilot.

The content of these reviews includes serious and defamatory allegations, specifically claims that we have “robbed” you of £2,500 and provided substandard services.

We state, for the avoidance of doubt, that:

  • You are not, and have never been, a customer of Creation Web Solutions Ltd

  • No contract, transaction, or service relationship has ever existed between you and our company

  • The pricing and circumstances described in your review are entirely fabricated

  • The identity and details used to post the review appear to be false and deliberately misleading

  • Your actions are retaliatory in nature, following a legitimate review made regarding your own business activities

Your conduct constitutes:

  • Defamation under the Defamation Act 2013, including publication of false statements causing serious harm to our business

  • Malicious falsehood, in that statements have been made knowingly or recklessly as to their truth

  • Harassment, pursuant to the Protection from Harassment Act 1997, due to repeated and targeted publication across multiple platforms

  • Potential fraudulent misrepresentation through the use of a false identity to lend credibility to the defamatory content

The allegation that our company has “robbed” you is an explicit assertion of criminal conduct and is treated as highly serious defamation under UK law.

FORMAL DEMAND

You are hereby required to:

  1. Immediately remove all reviews and related content referring to Creation Web Solutions Ltd from all platforms

  2. Cease and desist from publishing, repeating, or distributing any further false or defamatory statements

  3. Provide written confirmation of compliance within 48 hours of receipt of this notice

NOTICE OF INTENDED ACTION

Should you fail to comply, we will proceed without further notice to:

  • Initiate legal proceedings for defamation and malicious falsehood in the UK courts

  • Seek damages, aggravated damages, and injunctive relief

  • Recover all legal costs incurred

  • Apply for a Norwich Pharmacal Order to compel disclosure of your true identity from relevant platforms

  • Submit formal complaints and evidence to all hosting platforms to secure removal and account sanctions

  • Pursue all available remedies in respect of cross-border enforcement where applicable

We will rely on documented evidence demonstrating that:

  • No customer relationship exists

  • The statements made are factually incorrect

  • The reviews form part of a pattern of malicious and retaliatory conduct

This letter is sent in compliance with the Pre-Action Protocol for Media and Communications Claims and constitutes a formal notice prior to proceedings.

Nothing in this letter should be taken as a waiver of any of our rights, all of which are expressly reserved.

Yours faithfully,

Chad Donoghue

Director

Creation Web Solutions Ltd

2

You replied to my review on Trustpilot, its not fake and I’m not a competitor. I have a lifetime licence from Festinger Vault and you’ve not revoked it and told us to go back to Festinger which doesn’t even work!

I’d like my licence activated which was promised as Lifetime, if this isn’t restored in the next 30 days we will look into taking legal action against you to recover costs of the licence and additional costs having to outsource plugins and themes due to having no access for over a year now.

I look forward to your response

3

Dispute resolution resolved; user is banned permanently. This decision was made after careful consideration of the user’s repeated violations of community guidelines. Despite multiple warnings, the user continued to engage in behavior detrimental to the platform’s environment. As a result, the integrity of our community must be upheld, and strict measures will be enforced to prevent any further disruptions.