How to use dashboard history and activity logs

Documentation
, , ,
1

How to use dashboard history and activity logs

This guide shows how to use dashboard history to audit installs, updates, and operational actions across your account.

Required access: Authenticated customer account.

When to use history logs

Use history when investigating failures, confirming completion of operations, or documenting what changed during a deployment window.

How to review activity

  1. Open dashboard history.
  2. Filter by recency and action type if available.
  3. Locate relevant operation rows.
  4. Capture key details (timestamp, target site, product, status).
  5. Cross-reference with site manager and support ticket timelines.

How to use history for incident analysis

  1. Find the first failing event.
  2. Identify the last successful event before failure.
  3. Compare target site and product combinations.
  4. Use this sequence when submitting support tickets.

Verification checklist

Confirm:

  • Relevant operations are visible in history
  • Timestamps align with your incident timeline
  • Success/failure status is unambiguous
  • Evidence can be copied into support requests

Related guides

  • How to use support tickets
  • Troubleshooting failed installs or updates

Exact route paths

  • /dashboard/history
  • /dashboard

Expected UI state after each step

  • Step 1: History page displays recent operations.
  • Step 2: Entries contain timestamps and status indicators.
  • Step 3: Failed and successful actions can be compared.
  • Step 4: Evidence can be copied into support workflows.

Screenshot map (step-level)

  1. History analysis dashboard context

  2. Operational timeline visual

Operational objective

Complete the “How to use dashboard history and activity logs” workflow with predictable outcomes, clear auditability, and repeatable execution quality across team members and projects.

Acceptance criteria (all must pass)

  • The workflow can be completed without missing permissions or blocked route access.
  • All required dashboard routes load successfully for the active account.
  • The expected UI states are visible in the same order as documented.
  • At least one end-to-end validation confirms the process works in practice.
  • Evidence artifacts are captured for support and audit handoff.

Routes that must be reachable during validation:

  • /dashboard/history
  • /dashboard

Failure modes and exact remediation

  • Permission failure: Recheck plan/license entitlements and retry after session refresh.
  • Route loads but action is missing: Confirm feature flags/plan gates and selected context (site/license).
  • Action runs but state does not update: Refresh, re-open the relevant page, and verify from history/log view.
  • Partial success in multi-step operations: Retry only failed sub-steps and preserve successful state.
  • Cross-page mismatch: Reconcile with dashboard history and capture timestamps before escalation.
  • Persistent failure after one controlled retry: Open support ticket with full evidence package.

Evidence package for support escalation

Collect all items before escalating:

  • Account email and user role
  • Affected route path and exact action taken
  • Site URL, product/license identifier (if relevant)
  • Timestamps for first failure and latest retry
  • Expected result vs actual result
  • Screenshot set listed below

Screenshot evidence checklist

  • Step 1: History analysis dashboard context
  • Step 2: Operational timeline visual
  • One screenshot with visible timestamp (system clock/browser tab)
  • One screenshot showing route context or breadcrumb
  • One screenshot showing final persisted result
  • Replace any generic placeholder/demo visuals with real environment captures

FAQ

Can I skip steps if I already know this workflow?

Skip only after all acceptance criteria still pass. If any criterion fails, run the full sequence exactly as documented.

Should I run this in production first?

Use staging first for medium/high-impact changes. Promote to production only after validation evidence is complete.

What if my screen does not match the guide exactly?

UI can vary by plan and feature access. Validate route access, plan gates, and expected state outcomes instead of pixel-perfect layout.

How many retries should I perform before escalation?

Run one controlled retry after checklist validation. If failure persists, escalate with full evidence to avoid hidden side effects.

Who owns this guide operationally?

Support Engineering owns this guide and its periodic review cycle.

Guide metadata

  • Difficulty: Intermediate
  • Estimated completion time: 10-20 minutes
  • Owner: Support Engineering
  • Last reviewed: 2026-03-18